Help & Support

How can we help?

Welcome to Madely Home support. Below are answers to the questions we hear most often. If you need anything else, our concierge team is here for you around the clock.

Booking a stay

Choose your dates and number of guests on any listing, then send a booking request. Most hosts confirm within 24 hours. You will receive a confirmation email once your stay is approved.

Payments & cancellations

Payments are taken by card through Stripe. Each listing shows its cancellation policy — flexible, moderate or strict — before you book. You can review and cancel eligible bookings from My Bookings in your account.

Hosting with us

Want to list your property? Visit Become a Host to apply. Our team reviews every property before it goes live.

Contact us

Email contact@madelyhome.com or call +971 55 925 0894. We typically reply within a few hours.

Business Bay, Dubai, United Arab Emirates