Terms of Service

Terms of Service

These terms govern your use of madelyhome.com and any booking made through it. By using the platform you agree to them.

Who we are

The platform is operated by Madely Home, Business Bay, Dubai, United Arab Emirates, reachable at contact@madelyhome.com and +971 55 925 0894. Our trade licence and holiday-home permit details, where issued, are published on this site.

Using the platform

You must be at least 18, provide accurate information, and use Madely Home only for lawful purposes. Accounts are personal and may not be shared or transferred.

Listings and prices

Prices are shown in UAE Dirhams (AED) and are dynamic: the nightly rate depends on your dates and can change until a booking is confirmed. The total shown before payment includes the accommodation subtotal, the Madely service fee and any cleaning fee. Tourism Dirham and any municipality fee payable on arrival are stated on the listing where they apply.

Bookings and payment

A booking becomes binding when payment is completed and you receive a confirmation. Payment is taken by card through Stripe; we do not store card details. Dates are held for a short period while you are at the checkout page and released automatically if payment is not completed.

Cancellations and refunds

The cancellation policy — flexible, moderate or strict — is shown on each listing before you pay and forms part of your booking. Approved refunds are returned to the original card and typically take 5–10 business days to appear.

House rules and damage

Guests must respect the stated check-in and check-out times, occupancy limits and house rules, and are responsible for damage caused during a stay. Where a security deposit applies it is stated before booking.

Hosts

Hosts are responsible for the accuracy of their listings, for holding the permits required to let a property short-term in Dubai, and for complying with all applicable regulations.

Liability

The platform is provided "as is". Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law. Subject to that, our total liability in connection with a booking is limited to the amount you paid for it.

Governing law and disputes

These terms are governed by the laws of the United Arab Emirates. The courts of Dubai, United Arab Emirates have exclusive jurisdiction over any dispute arising from them. We ask that you contact us first at contact@madelyhome.com so we can try to resolve the matter directly.

Changes

We may update these terms; the version in force at the time of your booking is the one that applies to it.